Privacy Policy, Terms and Conditions, Refund Policy:

Last Updated: 28-10-2024

Definitions:

“We,” “Our,” “Us” means Demo Restaurant L.B.Nagar Hyderabad Business Owners or Directors or Proprietor and also Owners of the Domain name demo-restaurant-lbnagar-hyderabad.diosap.com
“PARTY,” “You,” “Your” means any person or entity who has created an account on this website (demo-restaurant-lbnagar-hyderabad.diosap.com) and/or purchased any of our services or items.
“Visitor” means any person who accesses or browses our website, whether or not they create an account or purchase services or items.

Interpretation:
When a clause applies to both Visitor and PARTY, we may use the phrase “You or Visitor,” “You and Visitor,” or refer to “all users” or “users”. We may also use pronouns such as “they” or “them” or “their.” In such cases, the clause shall be interpreted as applying to both Visitor and PARTY. when ever ‘We’ mention ‘website’ it means demo-restaurant-lbnagar-hyderabad.diosap.com

Privacy Policy:

Introduction

‘We’ are committed to protecting the privacy of ‘all users’. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

Personal Information: We may collect personal details such as name, email address, IP address, and other information provide by all users when they register, place orders, or interact with our website.
Order Information: ‘We’ collect information related to orders placed through the restaurants’ websites, including order details, payment information, and delivery address in case of delivery.
Technical Information: ‘We’ may collect information such as IP addresses, browser types, and usage data to improve our services and enhance user experience.
Cookies: If users leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies may last for one year or more.
If users visit our login page, we may set a temporary cookie to determine if users browser accepts cookies. This cookie may contains no personal data and may be discarded when you close your browser.
When users log in, we may also set up several cookies to save your login information and your screen display choices. Login cookies last for few days or more, and screen options cookies may last for a year or more. If users select “Remember Me”, users login may persist till user log out of their account, the login cookies may be removed.
If users edit or publish an article or post or order, an additional cookies maybe be saved in your browser. This cookie may include or may not include personal data and may simply indicates the post ID of the article you just edited. It may expires after few days.
Comments: When users leave comments on the site we collect may the data shown in the comments form, and may also the users IP address and browser user agent string to help spam detection.
An anonymized string created from users email address (also called a hash) may be provided to the Gravatar service to see if users are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of users comment, users profile picture is visible to the public in the context of users comment.
Other information: This site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the users has visited the other website, These websites may collect data about users, use cookies, embed additional third-party tracking, and monitor user interaction with that embedded content, including tracking user interaction with the embedded content if user have an account and are logged in to that website.
For users that register on our website (if any), we may also store the personal information they provide in their user profile or while registering the account. registered users can change account password at any time. We also recommened the users to change account password for account safety.
When you purchase from us, we may ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username. We’ll use this information for purposes, such as, to Send you information about your account and order, Respond to your requests, including refunds and complaints, Process payments and prevent fraud, Set up your account for our service, Comply with any legal obligations we have, such as calculating taxes and Improve our service offerings.

How We Use Your Information

To Provide Services: We use the collected data to offer and improve our services, including processing orders, managing accounts, and providing customer support.
Marketing: We may use users contact information to send you promotional content, updates, or newsletters or emails if you have opted to receive them, we may also send them to PARTY when it is required even though they are not opted for it.
Security: We may use data of users such as IP addresses and login attempts to ensure the security of our platform and prevent fraudulent activities.
Others: users comments may be checked through an automated spam detection service

Sharing Your Information: Information such as order details and user information may be shared with the ‘Our’ staff and Our vendors for fulfilling orders and managing the services.

Third-Party Service Providers: We may share user information with third-party providers to assist with services such as payment processing, data hosting, and email delivery. These providers are obligated to protect your data and use it solely for the intended purpose.
‘We’ utilizes third-party plugins to enhance website functionality. ‘we’ does not claim ownership of such third-party software. We implement a variety of security measures to maintain the safety of user personal information. but for best security practices we may give social signin by google option during registration and login. it is users responsibility to use two factor authentication for their google accounts to keep their account secure.

Data Security

We implement a variety of security measures to maintain the safety of user personal information. However, please note that no method of transmission over the internet or method of electronic storage is 100% secure.

Your Rights

users have the right to request to delete their information & account. users may also opt out of receiving marketing communications from us at any time by sending an email to us.

Data Retention

We may retain your personal information for as long as your account is active or as needed to provide you with services. Order data may be cleared after 1 or more years. And also user account may be deleted if users are not logged in for about 3 months.

Contact Us

If users have any questions or concerns about this Privacy Policy, or any other matter please contact us from contact page of our website or send email to support.info@demo-restaurant-lbnagar-hyderabad.diosap.com

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We may notify you of any changes by updating the “Last Updated” date at the top of this page.

Terms & Conditions:

Introduction

by using this demo-restaurant-lbnagar-hyderabad.diosap.com website all users are accepting their respective terms and conditions mentioned below

1. Disclaimer

all users of this website should read the privacy policy, refund policy, terms and conditions before entering into the restaurant if they want to order from this website, they should not occupy the dining area and should not waste time for reading this privacy policy, refund policy, terms and conditions.

2. Order related

customers order information may expire after 1 day and it may get deleted from database so it is the respective users responsibility to download or take screenshot of their order information and invoices.

3. Disclaimer-2

Image & content Disclaimer: The images of items displayed on Our website are for reference purposes only and may not reflect the actual items served. ‘We’ may also provide some description or information or content related to the items on the website and it may be wrong also in some times. ‘We’ are not responsible for any wrong information displayed mistakenly by ‘Us’ if Users found any such information then they can send a mail to us so that we try to correct it.

4. Payment

‘We’ are not responsible for any issues caused by payment gateway failures or any other transactions related issues of the order. users have to contact payment gateway for any money & transactions related problems. For money and transactional related problems users should first approach the payment gateway.
since We are using payment gateway for collecting money to our services it is users responsibility to find what type of payment gateway is being used on this website during checkout and should read and obey payment gateway terms and conditions, privacy policy before proceeding for placing the order in our website.

5. Account Management

Account Inactivity: For all users, Accounts that are inactive for six months may be deleted, once the account is deleted all the data related to them will be deleted.
users loyalty points will expire after 10 days once credited in to user account.
Password Reset:
PARTY can request a password reset through forgot password form, and a new password instructions will be sent to their registered email. ‘We’ are not responsible in the matter of password changing or reset password it is the PARTY duty to change password regularly for safety of their account.
PARTY can request to delete its account in ‘Our’ website, an email has to be sent by PARTY to ‘Us’ for this purpose.
When account is deleted for the PARTY It is PARTY responsibility to download all invoices, credit notes of all orders from ‘Our’ website.

6. Tips: Tips to servers and chefs by PARTY are directly paid to chefs and server’s bank accounts through Google Pay or Phone Pay QR codes. It’s totally PARTY wish to voluntarily pay the tip or not, ‘We’ are not responsible for any issue in this matter.

7. Data Collection

‘We’ may collect certain data, including date, time, page URL, user IP, name, and email of users of the this website to improve ‘Our’ services and ensure security, also please read and accept the privacy policy, Refund policy mentioned here.

8. Other points:

‘We’ may discontinue or remove our website service at any time, in such situations users loyalty points and any data related to the users will be deleted, so it is users responsibility accept this and loyalty points given to users are not permanent they will expire when we remove our website service to users for ordering the food. it is users responsibility to immediately download their order invoices when the order is completed.
‘we’ are not responsible for issues caused by server down time or server crashes or any hacking by others or data breaches. If any such issue arise PARTY should bring that to our notice by sending a mail and by informing to us through call to our number mentioned in contact us page, then we may try to solve that within our possible limits.
Regarding any issues users should first contact us through a mail or should give a call to our number mentioned in contact us page of this website and should explain their issues clearly then should meet directly at our business place.
users should read and accept this terms and conditions, privacy policy, refund policy each time before they order items from our website.
Promotional emails by ‘Us’ regarding offers, special items and any information emails may be automatically subscribed by PARTY during registration. if you don’t like to get these emails then you can unsubscribe them when ever you want by informing to us through a mail or clicking on unsubscribe button in the email that we sent to you, If you are the PARTY even though you unsubscribe the emails from us still there will be some necessary emails that may be delivered to your mail such as login OTP ect.
At any time ‘We’ may increase the price of ‘Our’ service or items. ‘Our’ services or items purchasing through this website may be at higher prices compared to purchasing directly from outside of this website.
Any issue related to ‘Our’ website caused by server will take time to solve depending on the scenario, it may be hours or it may be days, so users should understand and accept this.
It is users duty to check also the spam folder of their email accounts for any emails sent by ‘Us’.
It is user duty to ask our staff to check the menu ordering QR code table card on their restaurant tables before scanning it to open our website and ordering through it, so that users will be in safe side if any fraud done by others.
If users find our business name in search engines and users want to browse our website, before browsing or clicking on those names or titles or links appear in search engine users must be aware of our website domain name and users should only interact with our domain name website pages only, there may be another websites with our business name or titles in search engines by fraud people so users must be aware of what domain name website they are entering into. ‘We’ are responsible for users and their loss who interact with other fraud websites.
Any disputes with users bill or invoice should be brought into ‘Our’ notice immediately once the order is placed or completed, Users should directly meet ‘Our’ staff in person at our business place and should explain details of that issue and also should send a email to us about the issue.
users must download their order invoices once the order status is completed.
‘we’ have right to cancel your loyalty points at any time.
users will get credit with their loyalty discount points only when the order status is completed, and these points will be useful only on users future orders in this website.

9. intellectual property rights:

design, structure, and website code, functionalities remain the exclusive property of ‘Our’ SaaS vendor, users and others do not have the right to copy them. ‘We’ are granted a non-transferable, revocable license to use and operate this website under our brand name for the duration of the subscription only.
users of this website are strictly prohibited from copying, duplicating, reselling, or reverse-engineering any part of this website. Any unauthorised attempt to replicate this website will result in immediate deletion of users accounts in this website and potential legal action will be taken.

10. Governing Law

Any disputes with ‘Us’ will be resolved in the courts of Our Place of business State in INDIA and proceedings will be in Our State’s local language only.

11. Contact Information

For any questions regarding these Terms, please contact us through contact information provided at this websites contact us page or send email to support.info@demo-restaurant-lbnagar-hyderabad.diosap.com.

12. Changes to Terms and Conditions

‘We’ may update this Terms and Conditions, Privacy Policy, Refund Policy time to time, changes are notified by updating the “Last Updated” date at the top of this page. It is the users responsibility to check these terms and conditions, privacy policy, refund policy every time they interact or order items from our website.

Refund Policy:

Once the PARTY has purchased ‘Our’ service or item Refund will not be given to that service or item once we started processing it or once the PARTY has started taking or consuming that service from ‘Us’. Refund will be given only when PARTY did not actually received any Purchased service or item at all, then in this cases only we will refund that amount since service or item is not yet started for processing for consuming by the PARTY.
Money Refunds: In Case of Money refunds by ‘Us” to PARTY for any partial refund of the paid orders or cancel of paid orders then that money will be processed refunded within 7 days, excluding bank holidays and period may extend depend on the payment gateway refund timings and complexity of problem related to refund.
money refund by Us to the PARTY for any paid order may follow this below method i.e “first ‘We’ refund all the loyalty points applied by the PARTY and then we calculate the remaining refund and send that money to PARTY bank account”, This refund of money to the PARTY bank account may take at least 7 days excluding the bank holidays and public holidays.